Chick-fil-A is one of the most popular fast food chains in America, and that’s true both with customers and employees, who generally report good experiences from working there. Good vibes aside, though, there are some decidedly unique rules Chick-fil-A workers have to follow. Here are a few of them.
When you say “thank you” after getting your order from a Chick-fil-A employee you won’t hear “you’re welcome” in response. You’ll actually hear the more formal “my pleasure.” This is not necessarily because whatever just occurred was enjoyed by the employee. It’s rather because “my pleasure” is the response encouraged by Chick-fil-A.
The practice of saying “my pleasure” instead of a “you’re welcome” or “no problem” or “sure thing, champ!” started when the chain’s founder was staying at a Ritz-Carlton hotel. A Ritz-Carlton employee used those two fateful words, and he was completely taken with the phrase, which he felt truly “elevated” his experience. He requested that “my pleasure” be used by employees of Chick-fil-A, and it eventually caught on and continues today. In fact, many former employees report it almost impossible to stop using “my pleasure” even in locations where it’s not always required.
Keep watching to see Bizarre Rules That Chick-Fil-A Workers Are Forced to Follow.
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Going beyond “you’re welcome” | 0:00
No visible tattoos | 1:17
Facial hair | 2:12
Restrictive nail styles | 2:51
Politeness is required | 3:37
No “unnatural” hair dye | 4:21
No more well-done fries | 5:07
Franchise operator limitations | 5:58
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